Microsoft Outlook
From Apps for Sage 100
When you open the task pane click the Pin to keep it open
We are now assuming the task pane is pinned.
Clicking on an email will trigger the system to check for a match in the Sage 100 data
If a match is found the summary will display
You can then Save the Email as a "Touch point" against the entity.
When there is no match found the system will Prompt to create a new "Prospect".